Frequently Asked Questions
Your guide to premium fashion and seamless shopping.
How do I know which size to order?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for guaranteed 2-day delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but usually range between 7-14 business days depending on customs processing.
How should I care for my luxury garments?
To ensure longevity, we recommend following the care label instructions on each piece. Most of our high-end fabrics benefit from cold hand-washing or professional dry cleaning only.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.